CHEM-DRY Customer Charter

CHEM-DRY Customer Charter

1. Telephone

  •  Your phone calls will always be politely answered in person during office hours (9 a.m. – 5 p.m., Monday to Friday), using the full Chem-Dry name

2. Quotation and Invoice

  •  You will be visited or receive a quote over the phone and receive a written or e-mailed quotation within THREE working days of your enquiry or we will quote you over the telephone. (This does not apply where you have had Chem-Dry undertake exactly the same work previously. For this work you will get a quotation over the phone).
  • When the work has been completed you will be asked to sign an itemised invoice stating that you are satisfied with the standard of work performed.

3. All Services Offered

  • When you receive a quotation you will be made aware of the basic Chem-Dry services, i.e. Carpet, Upholstery, Rug and Curtain cleaning, Protectors, Consumer products may also be offered.

4. Completion of Clean

  • Your job will be completed within 5 working days of accepting the quotation, unless you prefer otherwise.

5. Dress standards

  • You will be impressed by the neat, professional and clean appearance of all Chem-Dry employees and representatives.

6. Vehicles and equipment

  • All Chem-Dry vehicles will be in good and clean condition inside and outside and all vans will be professionally sign written.

7. Inspection

  • A pre-test and full inspection will be carried out on all items you would like cleaned and the results will be recorded on your quotation.

8. Follow up

  • You will be left with a questionnaire to comment on the quality of the services provided.

9. Promotional items

  • After completion of cleaning, you will be left some promotional literature, and you may be offered a courtesy quote.

10. Guarantee

  • “If you are not completely satisfied with our service will put it right or refund your money”.

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Our Promise To You Read more

  • The Fastest Results

    Hassle free, quick, efficient cleaning. Rapid drying times mean your Carpets dry usually within 1-2 hours, not days!

  • 100% Delighted or your Money Back

    All our work is back with our 100% No Quibble Guarantee. If you are not genuinely delighted with the end result, and we can't put things right we'll refund your money!

  • No Sweat

    All we ask is that you move small items like occasional tables and anything breakable like orniments, glass or lamps. We'll do the rest!

  • Friendly Personal Service

    Our technicians live local to you, we treat people like we would like to be treated ourselves. All our team take a personal pride in a job well done.

  • Fully Trained, CRB checked, friendly Team.

    All our technicians are fully trained to carry out your requirements, with CRB checks carried out giving peace of mind that your home or office is in safe hands.

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